Customer Service
Our customer service is great! And we'll prove it to you!
Often, the main reason for a loss of trust between a customer and a brand is linked to a poor customer experience.
That's why at THE G LAB, we've made customer service our top priority!
We strive to maintain a relationship based on trust, closeness, and transparency with each client.
Free Returns for up to 2 years after your purchase
At The G-LAB, our top priority is—and always will be—your satisfaction. If you encounter any problems with your product, that's what our 2-year The G-LAB warranty is for! We make accessibility a top priority, which is why we’ve set up a variety of communication channels: online chat on our website, a Twitter account dedicated to customer support, and a contact form—we’re always here for you!
Responsive, proactive, and transparent customer service
We've all been there—desperately waiting in line or waiting for a reply to an email! At THE G LAB, we're committed to responding to you within 24 hours of your ticket being created (excluding weekends and holidays)! Transparency within our customer service department is just as important as the speed and accuracy of our responses.
Our team of experts is here to help!
At THE G LAB, our customers are our top priority! Our customer service representatives, Léa and Alexandre, do everything they can to address your requests. We take the time to understand, analyze, and provide precise answers to all your questions. Whether you’re a hardcore gamer or a beginner, we adapt to best address your concerns!
Communication is key: multilingual customer service
Your requests are handled by our customer service team based in France to ensure your continued peace of mind. Our customer service representatives will assist you in your native language for your convenience—no need for a translator!
What are we most proud of? Your satisfaction!
There is no greater satisfaction than making you happy by solving your problem and answering your question. We've helped you countless times, and this is the thanks we get! A picture is worth a thousand words! Who better than our customers to attest to the quality of our products and, above all, our customer service?